It depends on the treatment, the hospital, and the length of stay. Hospital consultations in Kuala Lumpur typically start from MYR 200 (around IDR 700,000). We share indicative figures in MYR and IDR with every shortlist, before you commit to anything.

Indonesian passport holders do not need a visa for short medical visits to Malaysia. For longer stays or follow-up treatment, we walk you through the medical-visit pass process and help prepare the hospital letter.

You will be connected with one of our team members who can be reached via WhatsApp throughout the trip. For clinical issues, the hospital handles your care; we will help coordinate with them, your family, and second-opinion matters if needed. Travel insurance with medical coverage is strongly recommended, and we can help compare available insurance options.

Yes. Most of our shortlists are built to accommodate two or three people. We will help arrange family rooms, apartments with enough beds, and meals near the hospital.

You pay the hospital directly for treatment, in Ringgit Malaysia — usually by debit or credit card at the hospital cashier. For accommodation and flights, you can pay via card or inter-bank transfer; we will send you the booking links. During our Beta Program, all coordination services are free. We also help with collecting documents for insurance claims.

Not at all. The entire process can run in Bahasa Indonesia, from the first WhatsApp message through to accompanying you at the hospital. Most of our hospital partners also have Indonesian-speaking patient relations staff.

Medical reports stay between you, the receiving hospital, and your assigned coordinator. We do not share patient details with third-party advertisers. We only store data necessary for travel coordination, and you can ask us to delete it after your treatment journey is complete.